Refund policy

At Fable & Field, we want you to be completely delighted with your timeless interior statement pieces. However, we understand that sometimes an item may not fit your space exactly as envisioned.
In accordance with UK Consumer Contracts Regulations, we offer a transparent return process designed to protect both your consumer rights and the integrity of our premium trade manufacturer networks.
1. The 14-Day Return Window
You have 14 days from the date your order is delivered to notify us that you wish to return your item for a refund. To cancel your purchase and initiate a return, please email our team at sales@fableandfield.co.ukwith your Order Number and the reason for your return.
2. Return Eligibility Requirements
To qualify for a successful return and a full product refund, your item must strictly meet the following criteria:
  • It must be completely unused, unaltered, and in the exact same condition that you received it.
  • It must be housed in its original, undamaged brand packaging with all factory tags, protective foam inserts, and pallets (if applicable) fully intact.
  • We cannot accept returns on items that have been partially or fully assembled, or items missing their original protective boxes, as they cannot be safely resold by our manufacturers.
3. Return Transit & Shipping Costs
If you are returning an item due to a change of mind (buyer's remorse), the customer is legally responsible for arranging and paying for the return shipping.
  • Tracked & Insured Shipping Required: Because you remain legally liable for the item until it safely arrives back at our designated manufacturer warehouse, you must use a fully tracked, insured courier service (or a specialized fragile-freight handler for large furniture/mirrors).
  • If an item is damaged or lost by your chosen courier during return transit, Fable & Field will be unable to issue a refund, and you will need to claim the costs back through your courier's insurance.
  • Do Not Return to Sender: Please do not mail items back to the address listed on your original shipping label. We will provide you with the exact UK depot return address and your official Return Authorization paperwork via email.
4. Restocking and Administrative Fees
To cover the specialized handling, vehicle processing, and safety-checking protocols of our luxury trade networks, all change-of-mind furniture, lighting, and mirror returns are subject to a 15% restocking fee. This amount will be automatically deducted from your final refund total.
5. Processing Your Refund
Once your return is received and inspected at our manufacturer's depot, we will send you an email notifying you that your item has been processed.
If approved, your refund (minus the 15% restocking fee) will be processed automatically back to your original method of payment (Visa, Mastercard, Amex, Apple Pay, PayPal, or Klarna). Please note it can take 5 to 10 working days for the funds to formally clear into your account, depending on your bank or payment provider.
6. Damaged, Defective, or Faulty Items
If your item arrives damaged from transit or has a manufacturing fault, you will not be held responsible for return costs or restocking fees. Please refer directly to our Shipping Policy page for instructions on how to report a transit damage claim within our mandatory 24-hour verification window.